(08) 9311 1700 info@fortknoxwa.com.au

FAQ

Our most frequently asked questions are answered below

Please find most frequently asked Self Storage and Removal questions below – If you have a question that isn’t listed, we’re always happy to talk so please contact us and we’ll do our best to help.

SELF STORAGE QUESTIONS

What does Fort Knox Storage need from me to move in?

We ask for formal photo identification, like an Australian Driver’s License or a current passport. After your identity has been established, we will require you to fill out a simple License Agreement either on-site or we can email a copy to you. We also require a copy of a valid credit card which we will keep on file.

How does Fort Knox Self Storage work?

At Fort Knox WA we provide clean, dry and secure storage rooms.  Your Storage unit is locked with your own padlock (a full range is sold in our reception), ensuring that only you have access to your goods. However at your discretion, we can also keep a copy of your key (just in case!)

Access to your Storage unit is free and unlimited 7 days a week.

Our facility is fully staffed 7 days per week and we are open the following times:

Monday to Friday 8.30am to 5.30pm.
Saturday 8.30am to 5.30pm
Sunday 9.30pm to 1.30pm

We are open on all Public Holidays except Good Friday and Christmas Day and Boxing Day.

How do I know what size Storage unit I need?

Fort Knox Self Storage WA has a wide variety of shapes and sizes in terms of both square metres and volume. 

1)      Please talk to our experienced friendly staff and they will help and advise you on the most suitable unit size, or

2)      To view more information and examples on what can be stored in each size unit, simply go to our Sizes and Rates Page.

How secure & private is the Fort Knox Storage facility?

Unlike many Self Storage centres, our facility is fully staffed 7 days per week during office hours.

Our O’Connor premise is alarmed, well lit with 24 hr digital CCTV coverage offering state of the art security.

Our storage units are all under cover, dust and vermin free, within a stable and climate controlled environment.

We also offer all weather loading bays.  That means that you can add and remove your items in the comfort of an undercover loading bay, protecting your items and yourself from direct sunlight, rain and wind.

At Fort Knox Self Storage we keep your belongings safe and secure.

How do I pay?

We accept major credit cards (Mastercard and Visa), direct debit and cash, however the easiest form of payment is automatic credit card payments, which we setup at the start.  There are no fees for using a credit card.

We send out your invoice 10 days in advance of when your storage is due. Payment is due monthly, from the date you move-in to our facility.

What about transport and moving?

You are responsible for transporting and moving your goods to our storage centre. We offer a free Move-in Truck and Trailers, and also offer a discounted Removal Service to all new self storage customers. Just call our friendly sales team to book a Truck or Trailer or to book a Removal Team.

Do I need Storage Insurance?

We offer optional insurance cover for your goods at very competitive rates.  Please ask our friendly staff for more information or refer to our Insurance Page.

What can I store in Self Storage?

You can store virtually anything however there are a few items which are prohibited.  Prohibited items include living creatures, flammable materials, firearms, toxic waste and illegal substances.

Where can I buy Boxes and Packing Materials?

We have a wide range of moving and packing supplies available at our office at 22 Stockdale Rd O’Connor, Perth WA.

What about power in the units?

Most larger units have individual lighting controls and there are power points located within easy reach of most units.

REMOVAL QUESTIONS

How is my move quoted?
We provide free and no obligation in –home estimates. Your Fort Knox moving consultant will also work with you to create a detailed inventory list, either via an in-home survey or by using our convenient, easy to use online technology platform. This ensures all items are accounted for during the entire relocation process, from start to finish
You can also call our friendly sales team and we will step you through each stage of the moving process.
How soon can I schedule my move dates?
Bookings could be made months in advance up to one day prior to the removal date but we prefer you to book your move date 2-3 weeks in advance.
Is it possible to reschedule a removal after it had been booked?
As soon as you realize there may be a problem with your moving date, you need to contact our office for a new pickup/delivery or trip date.
Do you provide a packing service?
Yes. A separate quotation will be provided if you require a packing, unpacking service.
How do you protect the furniture?
All furniture is professionally wrapped by our experienced removalists with special thick moving blankets (this service is included in the price), or crated if needed to be stored, shipped or just be given that extra care.

We also wrap all mattresses and couches in our specially designed plastic covers, supplied free of charge!

We hold one of the lowest incident claim rates in the industry.
Your items are protected with high-quality packing materials, including:
Corrugated board cartons – This range of boxes was designed for purpose and with a double layer of board to provide extra strength.

Specialised wrapping paper – Acid free paper is used to wrap a variety of items including, silver, bronze, pewter and glassware.

Made to measure boxes – Fort Knox can provide specialised boxes for items such as paintings and televisions. We are also able to custom build wooden crates to ensure your valuables are safe during transit.

Protector pads/blankets – to protect whitegoods and polished or painted furniture from marking and scratching during transit.
While in transit, your items are secured in our trucks to keep them safe from damage caused by shocks, bumps, vibrations and movement.

What size are your vehicles?
Most trucks are 40-50 cubic meters, and many trucks have tail-lifts to ensure heavy items are lifted carefully. We also have a range of smaller vehicles for small moves or to accommodate locations with difficult access.
Can you transport pets to our new home?
No. We not transport pets. Ideally, pets and plants travel best in your own car.
Is it essential for me to be present during the pick-up?
YES. We strongly suggest that you be present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pick-up and delivery to assist in the Inventory Process.
What do we do when the movers arrive at our house?
Your Fort Knox team will arrive uniformed and led by a foreman. It is advisable that you escort the foreman around your property so that he can plan the operation. Make sure you point out any items that need special care or are fragile and need to be packed in cartons. If you would prefer certain rooms to be packed first, it is advisable that you let the foreman know so he can advise his crew accordingly. Any items that are to remain on your property should be identified and placed in another room. Once all your items have been packed, wrapped and loaded, it’s best to inspect your property to ensure that everything has been removed. At the beginning of the move you will be requested to sign the removal contract sheet as confirmation that you understand and agree to the terms of removal and that it is to your satisfaction.
What kind of insurance do I have?
Fort Knox will provide you with two insurance policies; cargo insurance for all your goods while loading/unloading and when in transit, and liability insurance for both pick up and drop off. We recommend taking out Australian Removal Insurance should you require further peace of mind.
What happens is something is damaged?
During delivery if you think that one or more of the items that we have moved has been damaged; note it on the removal Sheet BEFORE you sign it. This step will not be replaced by any other written or verbal step in the communication process. Pay your full moving cost. Upon receipt of your completed claim form, a customer representative will call within 48 hours (business days) to confirm its acknowledgement and discuss the issue.

Note: Any residential/property claims must be submitted in writing. DO NOT dispose of any damaged item before a Fort Knox representative performs a visual inspection. DO NOT replace or begin repair on any damaged item unless a Fort Knox representative or the hauling agent authorizes you to do so.

What about parking?
It is it is up to you to ensure that there is suitable access and parking for our vehicle at both pickup and delivery addresses to avoid any delays on the day of the move. It is advisable to contact your local council office to arrange permits if required. Remember to also forewarn your neighbors to ensure they are not inconvenienced. If you are unsure about your accessibility it’s best to let your move consultant know so we can arrange an alternative access point.


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