SELF STORAGE QUESTIONS
What does Fort Knox Storage need from me to move in?
We ask for formal photo identification, like an Australian Driver’s License or a current passport. After your identity has been established, we will require you to fill out a simple License Agreement either on-site or we can email a copy to you. We also require a copy of a valid credit card which we will keep on file.
How does Fort Knox Self Storage work?
At Fort Knox WA we provide clean, dry and secure storage rooms. Your Storage unit is locked with your own padlock (a full range is sold in our reception), ensuring that only you have access to your goods. However at your discretion, we can also keep a copy of your key (just in case!)
Access to your Storage unit is free and unlimited 7 days a week.
Our facility is fully staffed 7 days per week and we are open the following times:
Monday to Friday 8:30am to 5:30pm.
Saturday 9:00am to 5:30pm
Sunday 10:00am to 3:00pm
We are open on all Public Holidays except New Years Day, Good Friday, Christmas Day and Boxing Day.
How do I know what size Storage unit I need?
Fort Knox Self Storage WA has a wide variety of shapes and sizes in terms of both square metres and volume.
1) Please talk to our experienced friendly staff and they will help and advise you on the most suitable unit size, or
2) To view more information and examples on what can be stored in each size unit, simply go to our Sizes and Rates Page.
How secure & private is the Fort Knox Storage facility?
Unlike many Self Storage centres, our facility is fully staffed 7 days per week during office hours.
Our O’Connor premise is alarmed, well lit with 24 hr digital CCTV coverage offering state of the art security.
Our storage units are all under cover, dust and vermin free, within a stable and climate controlled environment.
We also offer all weather loading bays. That means that you can add and remove your items in the comfort of an undercover loading bay, protecting your items and yourself from direct sunlight, rain and wind.
At Fort Knox Self Storage we keep your belongings safe and secure.
How do I pay?
We accept major credit cards (Mastercard and Visa), direct debit and cash, however the easiest form of payment is automatic credit card payments, which we setup at the start. There are no fees for using a credit card.
We send out your invoice 10 days in advance of when your storage is due. Payment is due monthly, from the date you move-in to our facility.
What about transport and moving?
You are responsible for transporting and moving your goods to our storage centre. We offer a free Move-in Ute and Trailers, and also offer a discounted Removal Service to all new self storage customers. Just call our friendly sales team to book a Ute or Trailer or to book a Removal Team.
Do I need Storage Insurance?
We offer optional insurance cover for your goods at very competitive rates. Please ask our friendly staff for more information or refer to our Insurance Page.
What can I store in Self Storage?
You can store virtually anything however there are a few items which are prohibited. Prohibited items include living creatures, food items, flammable materials, firearms, toxic waste and any dangerous or illegal substances.
Where can I buy Boxes and Packing Materials?
We have a wide range of moving and packing supplies available at our office at 22 Stockdale Rd O’Connor, Perth WA.
What about power in the units?
Most larger units have individual lighting controls and there are power points located within easy reach of most units.
How is my move quoted?
We provide free and no obligation in–home estimates. Your Fort Knox moving consultant will also work with you to create a detailed inventory list, either via an in-home survey or by using our convenient, easy to use online technology platform. This ensures all items are accounted for during the entire relocation process, from start to finish.
You can also call our friendly sales team and we will step you through each stage of the moving process.
How soon can I schedule my move dates?
Is it possible to reschedule a removal after it had been booked?
Do you provide a packing service?
How do you protect the furniture?
We also wrap all mattresses and couches in our specially designed plastic covers, supplied free of charge!
We hold one of the lowest incident claim rates in the industry.
Your items are protected with high-quality packing materials, including:
Corrugated board cartons – This range of boxes was designed for purpose and with a double layer of board to provide extra strength.
Specialised wrapping paper – Acid free paper is used to wrap a variety of items including, silver, bronze, pewter and glassware.
Made to measure boxes – Fort Knox can provide specialised boxes for items such as paintings and televisions. We are also able to custom build wooden crates to ensure your valuables are safe during transit.
Protector pads/blankets – to protect whitegoods and polished or painted furniture from marking and scratching during transit.
While in transit, your items are secured in our trucks to keep them safe from damage caused by shocks, bumps, vibrations and movement.
What size are your vehicles?
Can you transport pets to our new home?
Is it essential for me to be present during the pick-up?
What do we do when the movers arrive at our house?
What kind of insurance do I have?
What happens is something is damaged?
Note: Any residential/property claims must be submitted in writing. DO NOT dispose of any damaged item before a Fort Knox representative performs a visual inspection. DO NOT replace or begin repair on any damaged item unless a Fort Knox representative or the hauling agent authorizes you to do so.
What about parking?
GOT A STORAGE OR REMOVAL ENQUIRY?